The follow-up your front desk never has time for, sent from your clinic's number.
A flow is a WhatsApp conversation that starts on its own when something in the record changes: a course ends, a visit is booked, a child turns nine months. The patient replies with a digit. The record updates. A person steps in only when one is needed.
- Sent from your number
- Replies update the record
- Opt-out in one word
Eight conversations your clinic should be having, and mostly isn't.
Every flow is on in every plan. Turn on the ones that match your OPD and leave the rest off.
- AI flow
No-show recovery
A reminder that asks for a reply, offers a reschedule in the same thread, and hands the silent ones to your front desk before the slot is wasted.
Read more - AI flow
Chronic-care follow-up
Diabetes, hypertension, thyroid. A monthly check-in that asks for the reading, files it, and books the review the doctor already asked for.
Read more - AI flow
Refill reminders
The prescription rows know when the course ends. The patient gets a nudge two days before and replies R to reorder or book.
Read more - AI flow
Post-op check-in
Day 1, day 3, day 7 after a procedure. Pain, fever, wound, in the patient's words. Anything worrying is routed to the surgeon's phone.
Read more - AI flow
Review collection
A thank-you after the visit with a direct link to your Google listing. The patient writes what they want, or nothing. No scripts, no pressure.
Read more - AI flow
Lapsed-patient reactivation
Patients who have not visited in a while get one plain message from the doctor they know, with a booking link. Replies land at the desk.
Read more - AI flow
Vaccination reminders
Built on the National Immunisation Schedule. Parents get the due date, the vaccine name, and a slot to confirm. The card updates when the dose is given.
Read more - AI flow
Pre-visit intake
Complaint, allergies, current medicines and reports, collected on WhatsApp the evening before. The doctor opens the consult already knowing why they came.
Read more
Flows run off the record you already have.
None of these flows need a separate list, a spreadsheet upload or a campaign tool. They read the same patient record your doctors write into: the appointment, the prescription rows, the procedure date, the child's date of birth. When the record changes, the flow starts.
That is also why the replies are useful. When a patient sends a 1, an R, or a blood-sugar reading, the number goes into the record against the right visit, and the next flow knows about it. A front-desk WhatsApp group cannot do that.
Start with the flow that matches the leak you can see. A general practice usually starts with no-show recovery and refills. A paediatric clinic starts with vaccination reminders. A surgical practice starts with post-op check-in and adds reviews once the check-ins are running well.
Every message goes from your clinic's WhatsApp Business number on SaroConnect, Lumotis's own messaging infrastructure. Messaging is included in every plan, so turning on a second flow is a setting, not a conversation with your vendor about volume.
- Each flow has its own timing, language, opt-out word and escalation rule.
- Patients who write STOP are removed from that flow and the record notes it.
- Anything the flow cannot handle goes to a named staff member, not a bot loop.
Pick one flow. Watch it run on your own patients.
A twenty-minute demo on your specialty's templates, with the messages going to your own phone.
Your questions answered.
The things clinics ask first.
No. Each flow ships with wording in English and Hindi that you can edit. Most clinics change the sign-off and the doctor's name and leave the rest.
Yes. Every message carries a one-word opt-out. When a patient uses it, that flow stops for them, the record notes it, and staff can see who has opted out and why.
The message is shown to the staff member you named for that flow, in the same thread, with the patient's record beside it. The flow pauses until a person answers.
Keep reading.
- FeaturesWhatsApp automationSaaro runs on SaroConnect, Lumotis's own WhatsApp Business infrastructure. Reminders, prescriptions, reports and refills go out from your number, patient replies come back to the desk, and messaging is included in every plan.
- FeaturesPatient recordsA record built from every visit, not a spreadsheet row. Prescriptions, reports, notes and follow-ups sit in one timeline, linked to the patient's ABHA if they have one.
- AI flowsNo-show recoveryA reminder that only says 'see you tomorrow' tells you nothing. Saaro's reminder asks the patient to reply 1 or 2, moves the appointment inside WhatsApp if they pick 2, and shows your front desk exactly who has gone quiet.
- AI flowsRefill remindersBecause Saaro's prescriptions are structured rows, not photos of a slip, the refill flow knows exactly when each medicine runs out. The patient gets a nudge, replies R, and the pharmacy or the doctor picks it up from the record.
- AI flowsChronic-care follow-upChronic patients drift. Saaro asks for the reading on WhatsApp at the interval the doctor set, files the number against the visit, and books the review when it is due. Readings outside the range you chose go to the doctor the same day.
- SolutionsSolo practiceSaaro gives a single-doctor clinic the record, the prescription and the WhatsApp follow-up in one place, sent from your own number, for ₹1,499 a month.