The doctor opens the consult already knowing why they came.
The evening before the appointment, the patient answers four short questions on WhatsApp and sends their old reports as photos. It all lands on the record, so the first minute of the consult is the consult, not the form.
- No app, no portal
- Reports filed to the record
- ABHA linked on the way in
Booked today, asked tonight, ready tomorrow.
The first five minutes of most consults are spent finding out what the last five minutes of the previous doctor's consult already knew. What is the complaint, since when, what are you taking, any allergies, where are the reports. The patient digs in a bag for a folder while the queue waits.
This flow starts when a new patient is booked, or an existing patient is booked for a new complaint. The evening before, the patient gets a message from your clinic's number asking four things, one at a time. The questions are the ones your doctors chose for their specialty, in the patient's language.
Answers become fields on the record: chief complaint, duration, current medicines, allergies. Photos of reports and old prescriptions are filed as documents against tomorrow's visit. If the patient has an ABHA number, the flow asks for it and links it before they arrive.
Four questions, one at a time, and a place to send the reports.
Nothing to fill on a screen. The patient just answers, and can skip anything.
- INTAKE FILED
- 2 DOCS ATTACHED
- RECORD READY
Trigger, message, reply, record.
- 01On booking
Trigger
A booking for a new patient, or a new complaint for an existing one. The doctor's specialty picks the question set.
- 02Evening before
Message
The evening before, questions go one at a time from your clinic's number in the patient's language. Skipping is allowed; nothing blocks the visit.
- 03Within the thread
Reply
Free-text answers are filed into the right fields. Photos become documents on the visit. An ABHA number is verified and linked. Anything unclear goes to staff.
- 04Before the patient walks in
Record
The doctor opens the visit with complaint, medicines, allergies and documents already in place. The AI scribe picks up from there.
Ask what your doctors would ask, and no more.
Timing
The evening-before hour, whether to also send on the morning of for same-day bookings, and how long to wait for answers before the desk is told.
Language
English or Hindi from the record, or asked in the first message for a new patient. Answers in either are filed the same way.
Opt-out
STOP or simply not replying ends the intake. The visit goes ahead; the desk collects the same details at the counter.
Escalation to staff
Answers that look urgent, such as chest pain or breathlessness, are shown to the staff member you named immediately with the clinic phone number sent to the patient.
Question sets
Per specialty and per doctor. Orthopaedics asks about injury and side; gynaecology asks about LMP; paediatrics asks the parent about weight and feeding.
Learn moreABHA at intake
The flow asks for an ABHA number, verifies it, and links it to the record with consent captured, so the visit can be pushed to the patient's health locker.
Learn more
What your clinic sets up before it goes live.
One question set per specialty gets you started. Doctors refine their own after a week.
- Shared
Question set per specialty
Pick from our starting sets or write your own four to six questions. Keep them short; they are answered on a phone.
- Your clinic
Urgent-answer words
The words or phrases that should reach a person at once, and who that person is.
- Your clinic
Document types
Decide how photos are labelled on the record: report, prescription, imaging, other. Staff can relabel at the desk.
- Shared
ABHA settings
Whether to ask for ABHA at intake and which consent text is shown. Requires your ABDM registration to be complete.
- Your clinic
Desk fallback
What the front desk asks at the counter when intake was skipped, so the record is complete either way.
- Shared
Clinic number on SaroConnect
Your WhatsApp Business number verified and connected on setup day.
Your questions answered.
The things clinics ask first.
Nothing changes for the visit. The desk sees that intake was not completed and asks the same questions at the counter. The flow never blocks or cancels an appointment.
They are filed as patient-reported and labelled that way. The doctor confirms or corrects them in the consult, and the AI scribe uses the confirmed version.
Yes. Photos and PDFs sent in the thread are filed as documents on tomorrow's visit, labelled by type. The doctor sees them before the patient sits down.
The patient replies with their ABHA number or address. Saaro verifies it through ABDM, records consent, and links it. If they do not have one, the desk can create one at the visit.
The first message identifies the clinic, the doctor and the appointment time so the patient knows it is genuine. It goes from your verified WhatsApp Business number with your clinic's name.
Keep reading.
- FeaturesAI scribeSaaro's AI scribe listens to the consultation in Hindi, English or the mix in between, drafts the clinical note in your specialty's structure, and hands it to you to review. Nothing goes into the record until you sign it.
- FeaturesPatient recordsA record built from every visit, not a spreadsheet row. Prescriptions, reports, notes and follow-ups sit in one timeline, linked to the patient's ABHA if they have one.
- AI flowsNo-show recoveryA reminder that only says 'see you tomorrow' tells you nothing. Saaro's reminder asks the patient to reply 1 or 2, moves the appointment inside WhatsApp if they pick 2, and shows your front desk exactly who has gone quiet.
- AI flowsChronic-care follow-upChronic patients drift. Saaro asks for the reading on WhatsApp at the interval the doctor set, files the number against the visit, and books the review when it is due. Readings outside the range you chose go to the doctor the same day.
- SolutionsSolo practiceSaaro gives a single-doctor clinic the record, the prescription and the WhatsApp follow-up in one place, sent from your own number, for ₹1,499 a month.
- Comparevs Practo RayPracto Ray is the most recognised clinic EMR brand in India and it comes with a patient discovery marketplace. Saaro Health is built around the WhatsApp thread your patients already have with your clinic. This page sets out the differences so you can decide for yourself.
Answer the intake yourself in the demo.
We'll send your specialty's questions to your phone and show you the record they produce.