The reminder asks a question. The empty slot gets filled.
A reminder that only says 'see you tomorrow' tells you nothing. Saaro's reminder asks the patient to reply 1 or 2, moves the appointment inside WhatsApp if they pick 2, and shows your front desk exactly who has gone quiet.
- Reply-based confirmation
- Reschedule in the thread
- Silent list for the desk
The evening before, when the patient is actually looking at their phone.
A no-show is rarely a decision. It is a patient who forgot, a parent whose school pickup moved, a man who meant to call and didn't. By the time your receptionist notices the empty chair, the slot is gone and the patient who wanted it was told 'no space'.
This flow starts when an appointment is booked. The evening before, the patient gets a short message from your clinic's number with the doctor, date and time, and two choices: reply 1 to confirm, 2 to reschedule. A second nudge goes out on the morning of the visit to anyone who has not replied.
If they reply 2, the flow offers the doctor's next open slots right there in WhatsApp and books the one they pick. The original slot opens up on your calendar immediately, so the desk can offer it to the next caller.
Confirm, move, or say nothing. Each answer does something.
The whole exchange happens in the thread the patient already has with your clinic. Nothing to download, no link to a portal.
- APPT MOVED
- SLOT FREED 2 SEP 11:30
- RECORD UPDATED
Trigger, message, reply, record.
- 01On booking
Trigger
An appointment is booked at the desk, on the phone, or by the patient on WhatsApp. The flow reads the doctor, date and time from the calendar.
- 02Evening before
Message
At the hour you set, the reminder goes out from your clinic's number in the patient's language with the two-digit choice.
- 03Within the thread
Reply
1 confirms. 2 shows open slots and rebooks. Anything else, or silence past your cut-off, goes to the front desk's list.
- 04Automatic
Record
The appointment is marked confirmed, moved or unconfirmed. The freed slot is visible on the calendar and the visit note shows what the patient said.
You decide when it speaks, how it speaks and when it stops.
Timing
Set the evening-before hour and the morning-of hour. Add a third nudge for procedures with preparation. Quiet hours are respected.
Language
English, Hindi, or the patient's preferred language from their record. The digits stay the same so the reply logic never changes.
Opt-out
Every reminder carries STOP. One word removes the patient from reminders, notes it on the record, and the desk can see it.
Escalation to staff
Choose who sees the silent list and when: the front desk at 9 am, or the doctor's assistant an hour before the slot.
Reschedule rules
How many slots to offer, how far ahead, and whether the patient can move a follow-up onto a different doctor.
Learn moreSender
Messages go from your clinic's own WhatsApp Business number on SaroConnect, so patients recognise the name and reply to it.
Learn more
What your clinic sets up before it goes live.
Most clinics finish this in one sitting on setup day. Nothing here needs a developer.
- Shared
Clinic WhatsApp number on SaroConnect
Your existing number or a new one, verified and connected. We handle the Meta side with you.
- Your clinic
Doctor calendars and slot lengths
Each doctor's OPD hours and consult length, so the reschedule step offers real slots.
- Your clinic
Reminder schedule
Pick the evening-before and morning-of times. Most clinics keep the defaults.
- Your clinic
Wording and sign-off
Edit the message text in English and Hindi. Add the doctor's name as patients know it.
- Your clinic
Who owns the silent list
Name the staff member who calls patients that have not replied by the cut-off.
- Shared
Pilot on one doctor
Run it for one doctor for a week, read the replies, then switch on the rest.
Your questions answered.
The things clinics ask first.
No. The reminder, the reschedule and the confirmation all happen in WhatsApp. The patient only ever replies with a digit.
The message goes to the staff member you named for this flow, with the appointment beside it. The flow pauses for that patient until a person replies.
Only if you allow it in the reschedule rules. By default the flow offers slots with the same doctor, which is what most follow-ups need.
A list for each day: confirmed, moved, unconfirmed and opted out. The unconfirmed list is the one to call. Freed slots show on the calendar as soon as a patient moves.
We do not promise a number. What the flow guarantees is that every booked patient is asked, every reply is recorded, and every silent patient is on a list before the slot is lost.
Keep reading.
- FeaturesWhatsApp automationSaaro runs on SaroConnect, Lumotis's own WhatsApp Business infrastructure. Reminders, prescriptions, reports and refills go out from your number, patient replies come back to the desk, and messaging is included in every plan.
- FeaturesPatient recordsA record built from every visit, not a spreadsheet row. Prescriptions, reports, notes and follow-ups sit in one timeline, linked to the patient's ABHA if they have one.
- AI flowsPre-visit intakeThe evening before the appointment, the patient answers four short questions on WhatsApp and sends their old reports as photos. It all lands on the record, so the first minute of the consult is the consult, not the form.
- AI flowsLapsed-patient reactivationSomewhere in your records are people who came twice, felt better, and never came back for the review they needed. This flow finds them, sends one message from the doctor they remember, and books the ones who reply.
- SolutionsSolo practiceSaaro gives a single-doctor clinic the record, the prescription and the WhatsApp follow-up in one place, sent from your own number, for ₹1,499 a month.
- Comparevs Practo RayPracto Ray is the most recognised clinic EMR brand in India and it comes with a patient discovery marketplace. Saaro Health is built around the WhatsApp thread your patients already have with your clinic. This page sets out the differences so you can decide for yourself.
See it run on tomorrow's appointment list.
Twenty minutes. Your doctors' calendars. Messages to your own phone.