Day one, day three, day seven. The surgeon hears about the fever on day one.
After a procedure, the patient goes home with a sheet of instructions and a phone number. This flow asks the questions the surgeon would ask, at the times the surgeon set, and routes anything worrying to the surgeon's own phone.
- Surgeon-set schedule
- Photos to the record
- Red flags to a person
The procedure note is signed. The check-ins are scheduled.
The days after a day-care procedure are when a small problem is cheap to fix and a missed one is not. Most clinics rely on the patient calling. Patients don't call; they wait, or they go to whoever is nearest at 11 pm.
This flow starts when a procedure is recorded on the visit, with the surgeon's chosen check-in schedule attached to the procedure template. Day 1 asks about pain and fever. Day 3 asks about the wound and asks for a photo if the surgeon wants one. Day 7 confirms the review visit.
Replies are stored on the record. Any reply matching the surgeon's red-flag list (fever above the number they set, bleeding, the word 'pus', a pain score above their threshold) goes to the surgeon or the named on-call staff at once, with the patient's number and the procedure beside it.
Short questions. Plain answers. A person when it matters.
The patient answers in numbers or a few words. They are told when a person has been informed.
- DAY 1 REPLY FILED
- RED FLAG → DR KAPOOR
- REVIEW BOOKED
Trigger, message, reply, record.
- 01At discharge
Trigger
A procedure is recorded on the visit. Its template carries the check-in days, the questions, the red-flag list and who is on call.
- 02Day 1, 3, 7 or as set
Message
On each check-in day, one message from your clinic's number in the patient's language, with an example of how to reply.
- 03Within the thread
Reply
Numbers and short answers are filed. A red-flag match goes to the surgeon or on-call staff immediately. Anything unclear goes to staff.
- 04Automatic
Record
Each reply and photo sits on the record under the procedure. The surgeon sees the full sequence at the review visit.
Each procedure gets the follow-up its surgeon would give.
Timing
Check-in days per procedure template. Day 1, 3 and 7 by default; a cataract, a circumcision and a laparoscopy can each have their own.
Language
English or Hindi from the record. The reply example is shown in the same language so the patient copies the format.
Opt-out
STOP ends the check-ins and notes it on the record. The surgeon is told so the review visit can be confirmed by phone instead.
Escalation to staff
A red-flag list per procedure: words, temperature, pain score. Set who gets it first and who gets it if they do not acknowledge.
Photos
Ask for a wound photo on chosen days. Photos are stored on the record under the procedure, not in someone's phone gallery.
Learn moreReview booking
The last check-in confirms the review slot or offers new ones, using the surgeon's calendar.
Learn more
What your clinic sets up before it goes live.
Start with your commonest day-care procedure. Add templates as you go.
- Shared
Procedure templates
One per procedure, with check-in days and questions. We ship starting templates the surgeon edits in a few minutes.
- Your clinic
Red-flag list and on-call
Each surgeon sets the words and numbers that should reach them, and who covers when they are operating.
- Your clinic
Instruction sheet on the record
Attach the discharge instructions so the first check-in can resend them if the patient asks.
- Your clinic
Photo policy
Decide which procedures ask for a photo and on which day. Consent for photo storage is captured on the record.
- Your clinic
Wording
Edit the questions in English and Hindi. Keep the reply example; it is what makes replies filable.
- Shared
Clinic number on SaroConnect
Your WhatsApp Business number verified and connected on setup day.
Your questions answered.
The things clinics ask first.
No. It asks the questions the surgeon wrote, repeats the discharge instructions the surgeon signed, and tells the patient when a person has been informed. Decisions stay with the surgeon.
Whatever the surgeon puts on the list for that procedure: a temperature above a number, a pain score above a number, or words like bleeding or pus. The list is editable per template.
Check-ins are sent in the hours you set. If a patient replies with a red flag at night, the on-call person you named gets it. The patient is always shown the clinic phone number.
To the patient's record, under the procedure, with the date. They are visible to the treating surgeon and to staff with the right role, and nowhere else.
It is built for patients who go home the same day or the next. For longer admissions the check-ins start from the discharge date you record.
Keep reading.
- FeaturesPatient recordsA record built from every visit, not a spreadsheet row. Prescriptions, reports, notes and follow-ups sit in one timeline, linked to the patient's ABHA if they have one.
- FeaturesWhatsApp automationSaaro runs on SaroConnect, Lumotis's own WhatsApp Business infrastructure. Reminders, prescriptions, reports and refills go out from your number, patient replies come back to the desk, and messaging is included in every plan.
- AI flowsReview collectionPatients who had a good visit rarely think to write it down. This flow sends one message from your clinic's number a few hours after the consult, with a direct link to your Google listing. What they write is entirely theirs.
- AI flowsNo-show recoveryA reminder that only says 'see you tomorrow' tells you nothing. Saaro's reminder asks the patient to reply 1 or 2, moves the appointment inside WhatsApp if they pick 2, and shows your front desk exactly who has gone quiet.
- SolutionsSolo practiceSaaro gives a single-doctor clinic the record, the prescription and the WhatsApp follow-up in one place, sent from your own number, for ₹1,499 a month.
- Comparevs Practo RayPracto Ray is the most recognised clinic EMR brand in India and it comes with a patient discovery marketplace. Saaro Health is built around the WhatsApp thread your patients already have with your clinic. This page sets out the differences so you can decide for yourself.
See it on your commonest procedure.
Bring your discharge sheet. We'll turn it into a check-in schedule in the demo.