A Practo Ray alternative that runs on your clinic's own WhatsApp number.
Practo Ray is the most recognised clinic EMR brand in India and it comes with a patient discovery marketplace. Saaro Health is built around the WhatsApp thread your patients already have with your clinic. This page sets out the differences so you can decide for yourself.
| Capability | Practo Ray | Saaro Health |
|---|---|---|
| Patient discovery marketplace | Yes | No |
| Brand recognition with patients | Yes | Partial |
| Consumer app footprint | Yes | No |
| Longer market tenure | Yes | No |
| Owned WhatsApp Business infrastructure | No | Yes |
| Patient messaging bundled, not metered | Verify | Yes |
Choose Practo Ray if
- New patient discovery matters more to you than follow-up. Practo's marketplace puts your clinic in front of people searching on Practo.com and the Practo app.
- You already run online consultations through Practo and want the consult, the profile and the EMR under one login.
- You want a vendor with a long tenure and a brand that patients already recognise when they see the name on a prescription.
- Your clinic's new appointments depend on your Practo profile and its reviews, and moving away would cost you that channel.
Choose Saaro Health if
- You want prescriptions, reminders, reports and refills sent from your clinic's own WhatsApp number, on infrastructure the vendor owns rather than rents.
- You want patient messaging bundled into the plan rather than metered, with no external template-approval queue between you and your patients.
- You dictate prescriptions in Hindi and English and want them structured, interaction-checked and filed without typing.
- You run more than one location and want one patient record across all of them, with per-branch billing.
- You want ABDM consent artefacts and ABHA linking inside the record, with data hosted in India.
| Capability | Practo Ray | Saaro Health |
|---|---|---|
| Patient discovery marketplace | Yes | NoNot offered |
| Brand recognition with patients | Yes | PartialNewer brand |
| Consumer app footprint | Yes | NoPatients use WhatsApp, no app to install |
| Longer market tenure | Yes | NoNewer entrant |
| Owned WhatsApp Business infrastructure | No | YesSaroConnect, run by Lumotis |
| Patient messaging bundled, not metered | Verify | YesIncluded in every plan |
| Voice prescription in Hindi and English | Verify | Yes |
| AI consult notes drafted during the visit | Verify | Yes |
| One patient record across locations | Yes | Yes |
| ABDM consent artefacts and ABHA linking | Verify | Yes |
| GST billing and invoicing | Yes | Yes |
| Data hosted in India | Verify | YesMumbai region |
Where Practo Ray is the better choice.
If your clinic is young, or you have moved to a new city, or your speciality depends on walk-in discovery, Practo's marketplace is a real asset. Patients search on Practo when they do not have a doctor yet, and a clinic with a well-maintained profile picks up appointments from that search. Saaro Health does not offer a marketplace and does not plan to. Our product starts after the patient has found you.
Practo Ray also benefits from tenure. It has been in clinics for many years, its workflows are familiar to front-desk staff who have worked elsewhere, and the name carries weight with patients who see it on a prescription. A newer product, ours included, has to earn that trust visit by visit.
If you already run online consultations through Practo and your patients are used to booking there, keeping the EMR in the same place removes a step. Splitting discovery on Practo from records on Saaro is workable, and many clinics do run a listing and a separate EMR, but it is one more login for the front desk.
Pricing side by side.
Pricing, verified competitor verified 2026 08. Saaro prices are per clinic per month, billed annually, excluding GST. Patient messaging is included in every Saaro plan.
| Tier | Practo Ray | Saaro Health |
|---|---|---|
| Solo (1 doctor) | competitor practo ray tier1 | ₹1,499 |
| Clinic (2–5 doctors) | competitor practo ray tier2 | ₹3,999 |
| Chain (6–50 locations) | competitor practo ray tier3 | On call |
| WhatsApp patient messaging | competitor practo ray messaging | Included, not metered |
Swipe to see every tier
What switching from Practo Ray involves.
Practo Ray lets you export patient and appointment data. We take that export, map its columns to Saaro's patient, visit, prescription and billing fields, and import it. Setup is typically within a day and migration from another EMR typically takes about two days. Your Practo listing can stay live if you still want the discovery channel; only the records move.
The biggest practical change is messaging. On Saaro, every prescription, reminder, report and refill nudge goes out from your clinic's own WhatsApp Business number on SaroConnect, which is Lumotis's own WhatsApp Business Solution Provider infrastructure. There is no third-party BSP in the chain, messaging is bundled into the plan rather than metered, and there is no external template-approval queue when you want to change the wording of a reminder.
If you have already linked patients to ABHA, those IDs carry across. Saaro stores ABDM consent artefacts in the record and pushes FHIR records where the patient has consented, so compliance work you have done is not lost. Everything is hosted in India, in the Mumbai region, with role-based access and an audit trail.
You do not need to switch off Practo Ray on the day you switch on Saaro. Most clinics run both for a week: the front desk books in Saaro, doctors prescribe in Saaro, and the old system stays open read-only for anything the import did not carry.
- Patients, visits, prescriptions, reports, billing history and future appointments are the data types we move.
- Your WhatsApp Business number is verified on SaroConnect during setup, so patients see the same clinic name they already know.
- Specialty templates are loaded on the demo call, before migration starts.
Export, map, import, verify.
- 01Day 1
Export
You export patients, appointments and records from Practo Ray. We send a short checklist of which exports to run and how to name them.
- 02Day 1
Map
Our team maps Practo's columns to Saaro's fields: demographics, ABHA IDs, visit dates, prescriptions, reports and invoices. You confirm anything ambiguous.
- 03Day 2
Import
Records are imported into your Saaro workspace. Duplicate patients are merged on phone number and name, with a list of merges for you to review.
- 04Day 2
Verify
You spot-check a sample of patients against the old system, run one day of OPD in parallel, and sign off. The old system stays read-only until you are sure.
Your questions answered.
The things clinics ask first.
The data you can export from Practo Ray — patients, appointments, prescriptions, reports and billing history — is imported into Saaro and you verify a sample before signing off. Anything Practo does not export, such as its marketplace reviews, stays with Practo; your profile there is unaffected.
Setup is typically within a day and migration typically about two days: export and mapping on day 1, import and verification on day 2. Clinics with large report archives may take longer, and we tell you that upfront after seeing the export.
Yes. Your clinic's existing WhatsApp Business number is verified on SaroConnect, our own WhatsApp infrastructure, so patients keep the same thread and the same clinic name. If you have been sending from a personal number, we help you set up a Business number.
Saaro is ₹1,499 per clinic per month for a solo doctor and ₹3,999 for a clinic with 2–5 doctors, billed annually and excluding GST. Migration and setup are included, and patient messaging is bundled rather than metered. Your Practo Ray contract terms are between you and Practo; check your notice period.
Yes, and we recommend it for about a week. Book and prescribe in Saaro, keep Practo Ray open read-only, and compare a few patients a day. Your Practo listing can stay live indefinitely if you want to keep the discovery channel.
Keep reading.
- FeaturesWhatsApp automationSaaro runs on SaroConnect, Lumotis's own WhatsApp Business infrastructure. Reminders, prescriptions, reports and refills go out from your number, patient replies come back to the desk, and messaging is included in every plan.
- FeaturesVoice prescriptionSpeak it in English, Hindi, or your mix of both. Saaro structures the drug, dose and duration, flags interactions, files it to the record and sends it from your clinic's number.
- FeaturesPatient recordsA record built from every visit, not a spreadsheet row. Prescriptions, reports, notes and follow-ups sit in one timeline, linked to the patient's ABHA if they have one.
- FeaturesMulti-clinicSaaro runs a clinic chain as one system: a shared patient index, doctors who move between branches, billing that stays separate per location, and a single view for the owner.
- SolutionsSolo practiceSaaro gives a single-doctor clinic the record, the prescription and the WhatsApp follow-up in one place, sent from your own number, for ₹1,499 a month.
- SolutionsMulti-doctor clinicFor clinics with 2–5 doctors under one roof. Every doctor keeps their own templates and their own collections report, and every patient has one record that all of them can see.
See the two side by side on your own patient flow.
Twenty minutes. Bring a Practo Ray export if you have one and we will show you the mapped result.