The three-month review the patient was supposed to come back for.
Chronic patients drift. Saaro asks for the reading on WhatsApp at the interval the doctor set, files the number against the visit, and books the review when it is due. Readings outside the range you chose go to the doctor the same day.
- Readings filed to the record
- Doctor-set thresholds
- Review booked in the thread
The doctor writes 'review in 3 months'. The flow remembers.
Every diabetic and hypertensive patient leaves with the same instruction: keep taking the medicine, check the reading, come back in three months. Most keep taking the medicine. Fewer check the reading. Fewer still come back on time, and the doctor only finds out when the HbA1c is worse than it needed to be.
This flow starts when a chronic condition is tagged on the record and the doctor sets a follow-up interval. At each interval the patient gets a message asking for the reading they were told to track: fasting sugar, blood pressure, weight, or whatever the doctor chose from the template.
The reply is filed as a structured value against the patient's record, not as a chat message someone has to copy across. When the review is due, the same thread offers the doctor's open slots and books one.
One question a month, answered with a number.
The patient types what is on the glucometer. Saaro does the rest.
- FBS 148 FILED
- REVIEW BOOKED
- RECORD UPDATED
Trigger, message, reply, record.
- 01In the consult
Trigger
The doctor tags the condition and sets the interval and the reading to track. Both can be dictated as part of the prescription.
- 02Monthly, or as set
Message
At the interval, a message goes from your clinic's number asking for the reading, in the language on the patient's record.
- 03Within the thread
Reply
A number is filed. A number outside the doctor's threshold goes to the doctor the same day. Words go to the staff member you named.
- 04Automatic
Record
Readings appear as a trend on the record. When the review is due, the flow offers slots and books one. The visit note shows every check-in.
The doctor sets the medicine and the interval. The flow keeps both.
Timing
Interval per condition or per patient: weekly for a new start, monthly once stable. The morning hour is yours to choose.
Language
English or Hindi from the patient's record. The unit and the example number are shown so the reply is unambiguous.
Opt-out
STOP pauses check-ins for that patient and notes it. The doctor sees the pause at the next visit and can restart it.
Escalation to staff
Set a threshold per reading. Above or below it, the doctor or a named nurse gets the value and the patient's number immediately.
What to track
Fasting or post-prandial sugar, BP, weight, TSH date, or a yes/no adherence question. Templates per condition, editable per doctor.
Learn moreRefills alongside
Because prescription rows are structured, the refill reminder runs on the same thread without a second setup.
Learn more
What your clinic sets up before it goes live.
One doctor, one condition first. Add the rest once the replies are coming in cleanly.
- Your clinic
Condition tags on existing patients
Tag your chronic patients during migration or at their next visit. The flow only runs for tagged records.
- Shared
Per-condition template
Choose which reading to ask for and how often. We ship defaults for diabetes, hypertension and thyroid.
- Your clinic
Thresholds and who is told
Each doctor sets the range that should reach them, and whether it goes to them or a nurse first.
- Your clinic
Review slot rules
How far ahead the flow may book, and whether it offers the same doctor only.
- Your clinic
Wording
Edit the check-in text in English and Hindi. Keep the example number so patients reply in the right unit.
- Shared
Clinic number on SaroConnect
Your WhatsApp Business number verified and connected. One-time, done with us on setup day.
Your questions answered.
The things clinics ask first.
Anything with a reading or a question you want asked at an interval. Defaults ship for type 2 diabetes, hypertension and hypothyroidism. Doctors can add their own template for asthma, CKD or anything else.
The photo is attached to the record and the message goes to your named staff member to enter the value. The flow does not guess from an image.
No. The flow tells the patient that the doctor has been informed and to contact the clinic if they feel unwell. The clinical decision stays with the doctor, who sees the value straight away.
Yes. The flow messages the number on the record. Many elderly patients have a son or daughter's number listed, and that works.
It makes sure the visit happens. The reading between visits gives the doctor a trend to look at; the review is still booked and still in person.
Keep reading.
- FeaturesPatient recordsA record built from every visit, not a spreadsheet row. Prescriptions, reports, notes and follow-ups sit in one timeline, linked to the patient's ABHA if they have one.
- FeaturesVoice prescriptionSpeak it in English, Hindi, or your mix of both. Saaro structures the drug, dose and duration, flags interactions, files it to the record and sends it from your clinic's number.
- FeaturesWhatsApp automationSaaro runs on SaroConnect, Lumotis's own WhatsApp Business infrastructure. Reminders, prescriptions, reports and refills go out from your number, patient replies come back to the desk, and messaging is included in every plan.
- AI flowsRefill remindersBecause Saaro's prescriptions are structured rows, not photos of a slip, the refill flow knows exactly when each medicine runs out. The patient gets a nudge, replies R, and the pharmacy or the doctor picks it up from the record.
- AI flowsNo-show recoveryA reminder that only says 'see you tomorrow' tells you nothing. Saaro's reminder asks the patient to reply 1 or 2, moves the appointment inside WhatsApp if they pick 2, and shows your front desk exactly who has gone quiet.
- SolutionsSolo practiceSaaro gives a single-doctor clinic the record, the prescription and the WhatsApp follow-up in one place, sent from your own number, for ₹1,499 a month.
See it on your diabetic list.
Twenty minutes. Your condition templates. Messages to your own phone.