Every message from your clinic's number. None of them metered.
Saaro runs on SaroConnect, Lumotis's own WhatsApp Business infrastructure. Reminders, prescriptions, reports and refills go out from your number, patient replies come back to the desk, and messaging is included in every plan.
SaroConnect, our own infrastructureMessaging bundledNo external approval queue
Most clinic software rents its WhatsApp from someone else.
Behind most EMRs that send on WhatsApp is a third-party business solution provider. The clinic pays the EMR, the EMR pays the BSP, and every reminder carries a per-message cost that shows up later as a cap, a top-up or a surprise on the invoice.
Templates go into an external approval queue. A change to the wording of your follow-up reminder can wait days, and nobody at the EMR can tell you why.
SaroConnect is different because we own the layer. Lumotis is the WhatsApp Business Solution Provider, so messaging is bundled into your plan, templates are managed inside Saaro, and when something needs fixing there is one company to call.
Connect the number, pick the flows, let the desk stop dialling.
- 01Setup day
Connect your number
Use the clinic's existing number or a new one. Onboarding onto SaroConnect is done with you on the setup call, with your clinic name and logo on the profile.
- 02Per clinic
Choose what goes out
Appointment reminders, prescriptions, reports, refill nudges, follow-up dates, review requests. Each can be on or off, per doctor.
- 03Per flow
Set timing and language
Reminders at 24 hours and 2 hours before. Hindi, English or both. Quiet hours so nothing goes out at 11 pm.
- 04All day
Replies land at the desk
A patient's 1, R or free-text reply appears against their record and in the front-desk inbox, so a person picks up when it matters.
One thread per patient, with the record on the other side of it.
Every message Saaro sends is written to the patient's record with a delivery state. The front desk sees the same thread the patient sees, and can reply by hand from the same number.
Because SaroConnect is ours, templates are created and edited inside Saaro. There is no external approval queue to wait on when you change a line.
- Sent, delivered and read states in the record
- Front-desk inbox for replies and free-text questions
- Templates edited inside Saaro, without an external approval queue
Every flow in Saaro sends through the same owned layer.
Appointment reminders
Confirm, reschedule or cancel by reply. A missed slot is followed up automatically with new times.
Learn morePrescriptions and reports
The structured prescription and the reviewed lab report land in the thread as cards, with the clinic's name and registration.
Learn moreRefills and chronic care
When a course ends, the patient is asked to reply R. Chronic patients get a check-in on the schedule you set.
Learn moreReview requests
A day after the visit, a short request for a Google review, sent once and not repeated.
Learn moreConsent and ABHA
Consent requests for ABDM record sharing go out on WhatsApp and the consent artefact is filed to the record.
Learn morePer-branch numbers
Chains can give each branch its own number on SaroConnect, so replies reach the right desk.
Learn more
The clinic answers on the app they already open all day.
No app to install, no portal login to forget. The reminder, the prescription and the report arrive in the thread with your clinic, and a reply of one character is enough.
- SAROCONNECT
- REPORT FILED
- FOLLOW-UP SET
Your questions answered.
The things clinics ask first.
SaroConnect is Lumotis Digital Media's own WhatsApp Business Solution Provider infrastructure. Saaro sends and receives WhatsApp messages through it directly, without a third-party BSP in between.
No. Patient messaging is included in every Saaro plan, including Solo at ₹1,499 per clinic per month. There are no message packs or top-ups.
No. You can bring the clinic's existing number, or start with a new one if you would rather keep a personal number personal. Onboarding is done with you on the setup call.
Yes. Templates are created and edited inside Saaro and managed by us on SaroConnect, so you are not waiting on an external approval queue when you change a line.
Yes. Free-text messages land in the front-desk inbox against the patient's record. Staff reply from the same number, and the conversation stays in the record.
A reply of STOP opts them out and the flag shows on their record. Staff can also opt a patient out at the desk. Nothing automated goes to an opted-out patient until they opt back in.
Keep reading.
- FeaturesVoice prescriptionSpeak it in English, Hindi, or your mix of both. Saaro structures the drug, dose and duration, flags interactions, files it to the record and sends it from your clinic's number.
- FeaturesAppointment schedulingSlots per doctor and branch, confirmations and reschedules by a one-character reply, walk-ins in the same queue as bookings, and a no-show that is followed up without the desk dialling.
- FeaturesMulti-clinicSaaro runs a clinic chain as one system: a shared patient index, doctors who move between branches, billing that stays separate per location, and a single view for the owner.
- AI flowsNo-show recoveryA reminder that only says 'see you tomorrow' tells you nothing. Saaro's reminder asks the patient to reply 1 or 2, moves the appointment inside WhatsApp if they pick 2, and shows your front desk exactly who has gone quiet.
- AI flowsRefill remindersBecause Saaro's prescriptions are structured rows, not photos of a slip, the refill flow knows exactly when each medicine runs out. The patient gets a nudge, replies R, and the pharmacy or the doctor picks it up from the record.
- AI flowsReview collectionPatients who had a good visit rarely think to write it down. This flow sends one message from your clinic's number a few hours after the consult, with a direct link to your Google listing. What they write is entirely theirs.
See it send from your own number.
Twenty minutes. Your clinic's number on the demo. No slides.