The diary fills by WhatsApp reply. The queue moves in order.
Slots per doctor and branch, confirmations and reschedules by a one-character reply, walk-ins in the same queue as bookings, and a no-show that is followed up without the desk dialling.
Reply to confirmWalk-ins and bookingsNo-show recovery built in
The diary is on paper, the reminders are phone calls, and both fail at 9 am.
The front desk keeps the appointment register, calls the next day's patients one by one, and still has no idea who is actually coming. Walk-ins are squeezed in wherever there is a gap, and the doctor is running forty minutes late by 11.
Patients who booked online sit in a different list from the ones who phoned, and nobody reconciles the two until someone complains at the counter.
Saaro keeps one queue per doctor. Bookings, walk-ins and follow-ups sit in the same list, reminders go out on WhatsApp, and the reply updates the slot.
Set the slots, send the reminder, read the reply.
- 01Setup day
Define slots
Per doctor, per branch, per day. Fifteen-minute slots for follow-ups, thirty for new patients, blocked hours for procedures.
- 02Any channel
Book from anywhere
The desk books from the queue screen. Patients book from the link in your WhatsApp thread or from your website. Both land in the same list.
- 03Automatic
Remind and confirm
Reminders at 24 hours and 2 hours. A reply of 1 confirms, 2 offers alternative slots, and the diary updates itself.
- 04All morning
Run the queue
Token numbers, walk-ins added in order, a screen for the waiting area if you want one. The doctor sees who is next and who has arrived.
A reschedule is one reply, not three phone calls.
When a patient replies 2, Saaro offers the next free slots for that doctor and books the one they choose. The old slot opens up and the desk sees it without doing anything.
Follow-up dates from the prescription are added to the diary automatically, so the review visit is already booked when the patient walks out.
- Follow-ups booked from the prescription
- Family bookings under one phone number
- Doctor-wise, branch-wise and day-wise views
Made for an OPD that runs on tokens and walk-ins.
Tokens and a waiting-room screen
Every arrival gets a token. A screen in the waiting area shows who is next, so the desk stops answering 'how long'.
No-show follow-up
A missed slot triggers a WhatsApp message with new times. The reply rebooks it; the desk does nothing.
Learn moreTeleconsult slots
Mark slots as video. The link goes on WhatsApp and the visit files to the same record.
Learn moreMulti-branch calendars
A doctor's Tuesday at one branch and Thursday at another are separate calendars under one login.
Learn morePre-visit intake
New patients get a short form on WhatsApp before the visit, so the history is in the record before they sit down.
Billing from the slot
The consultation fee is pre-filled on the invoice from the appointment type, so the counter only confirms it.
Learn more
They know their time, their token and how to change it.
Patients get the confirmation, the token and the intake question in the same WhatsApp thread as the prescription that follows. Changing the time is one reply.
- SLOT BOOKED
- TOKEN 14
- INTAKE DONE
Your questions answered.
The things clinics ask first.
Yes. Walk-ins are added to the doctor's queue in order of arrival and get a token like anyone else. The doctor sees one list, not two.
From the link in your clinic's WhatsApp thread or from your website. Booking on WhatsApp is a short exchange of replies; there is nothing to install.
The slot is marked as a no-show and the no-show recovery flow sends new times on WhatsApp. If the patient replies, the visit is rebooked automatically.
Yes. Slot length, working days, breaks and blocked hours are set per doctor and per branch.
Yes. A parent can hold bookings for each child under the same number, and each child has their own record.
Of course. The desk books into the same queue from the front-desk screen, and the patient still gets the WhatsApp confirmation.
Keep reading.
- FeaturesWhatsApp automationSaaro runs on SaroConnect, Lumotis's own WhatsApp Business infrastructure. Reminders, prescriptions, reports and refills go out from your number, patient replies come back to the desk, and messaging is included in every plan.
- FeaturesTeleconsultationFor the follow-up that doesn't need a physical visit. The call happens over a link sent on WhatsApp; the prescription and notes go into the same patient record as an in-person consult.
- FeaturesBilling & GSTBilling is generated from the consult, not typed in separately. GST-compliant, auto-numbered per branch, and reconciled at the end of the day without a separate spreadsheet.
- AI flowsNo-show recoveryA reminder that only says 'see you tomorrow' tells you nothing. Saaro's reminder asks the patient to reply 1 or 2, moves the appointment inside WhatsApp if they pick 2, and shows your front desk exactly who has gone quiet.
- AI flowsChronic-care follow-upChronic patients drift. Saaro asks for the reading on WhatsApp at the interval the doctor set, files the number against the visit, and books the review when it is due. Readings outside the range you chose go to the doctor the same day.
- SolutionsMulti-doctor clinicFor clinics with 2–5 doctors under one roof. Every doctor keeps their own templates and their own collections report, and every patient has one record that all of them can see.