A thank-you after the visit, with the link. That's the whole trick.
Patients who had a good visit rarely think to write it down. This flow sends one message from your clinic's number a few hours after the consult, with a direct link to your Google listing. What they write is entirely theirs.
- One message, once
- Patient's own words
- Complaints go to you first
A few hours after the visit is closed, not while they're still at the counter.
The visit is over, the bill is paid, the prescription is on their phone. That evening, when the patient has had time to feel better or at least feel looked after, is when a request to share their experience lands well. At the counter, with a queue behind them, it does not.
This flow starts when a visit is marked complete. After the delay you choose, it sends a short thank-you from your clinic's number with a link that opens your Google review form directly. There is no script, no suggested wording and no prompt to leave a particular rating. Reviews are the patient's own words or they are not worth having.
Before the link, the message asks one plain question: was there anything we should fix. A patient who replies with a complaint is routed to your manager, not to Google. You get to hear it first and put it right.
Thanks, a question, and a link. Nothing more.
The flow never asks for a score and never nags. One message per visit, and only for visits you choose.
- VISIT #2210 CLOSED
- FEEDBACK FILED
- REVIEW LINK SENT
Trigger, message, reply, record.
- 01On visit close
Trigger
A visit is closed at the counter or by the doctor. Visits of the types you excluded, such as bad-news consults or procedures, never trigger it.
- 02Same evening
Message
After the delay you set, a thank-you from your clinic's number asks if anything should be fixed, in the patient's language.
- 03Within the thread
Reply
A complaint or a question goes to your manager in the thread. A positive reply, or no reply, is followed by the review link once.
- 04Automatic
Record
The feedback text is filed on the visit. Whether a link was sent is noted, so the patient is never asked twice for the same visit.
Ask politely, ask once, and hear complaints before Google does.
Timing
Delay after visit close, the earliest and latest sending hour, and a minimum gap between requests to the same patient across visits.
Language
English or Hindi from the record. The feedback question and the link message are both editable per language.
Opt-out
STOP ends review requests for that patient and notes it. Their clinical flows, like refills, are unaffected.
Escalation to staff
Name who receives complaints and questions. They reply in the same thread with the visit open beside them.
Which visits
Exclude visit types, doctors or diagnoses. Many clinics exclude first visits for serious conditions and all procedures.
Learn morePer-location links
Each branch has its own Google listing. The flow uses the link for the location the visit happened at.
Learn more
What your clinic sets up before it goes live.
Takes less than an hour. The Google link is the only thing you fetch from outside Saaro.
- Your clinic
Google review link per location
Copy the 'write a review' short link from your Google Business Profile for each branch. Paste it into the flow settings.
- Your clinic
Complaint owner
Name the person who reads and answers feedback replies. Give them the role that lets them see the visit.
- Your clinic
Exclusions
Decide which visit types, doctors or diagnoses should never trigger a request.
- Your clinic
Delay and hours
Four hours after close, between 10 am and 8 pm, is the default. Adjust for your OPD timings.
- Shared
Wording
Edit the thank-you and the question. The flow will not accept text that suggests a rating or offers an incentive.
- Shared
Clinic number on SaroConnect
Your WhatsApp Business number verified and connected on setup day.
Your questions answered.
The things clinics ask first.
No, and you cannot configure it to. The message asks for feedback and offers the link. What the patient writes, and whether they write anything, is up to them.
No. Incentivised reviews are against Google's policies and the flow will not send text that offers one. It will also not filter who gets the link based on how happy they seem.
It goes to the staff member you named, in the same WhatsApp thread, with the visit record beside it. The patient is not sent the review link in that case; the conversation is with your team.
Only for visit types you include, and never more often than the gap you set. A patient who visits every month for a chronic review is not asked every month.
No. The review is written by the patient on Google, on their own account. Saaro only sends the link and records that it was sent.
Keep reading.
- FeaturesMulti-clinicSaaro runs a clinic chain as one system: a shared patient index, doctors who move between branches, billing that stays separate per location, and a single view for the owner.
- FeaturesPatient recordsA record built from every visit, not a spreadsheet row. Prescriptions, reports, notes and follow-ups sit in one timeline, linked to the patient's ABHA if they have one.
- FeaturesWhatsApp automationSaaro runs on SaroConnect, Lumotis's own WhatsApp Business infrastructure. Reminders, prescriptions, reports and refills go out from your number, patient replies come back to the desk, and messaging is included in every plan.
- AI flowsPost-op check-inAfter a procedure, the patient goes home with a sheet of instructions and a phone number. This flow asks the questions the surgeon would ask, at the times the surgeon set, and routes anything worrying to the surgeon's own phone.
- AI flowsNo-show recoveryA reminder that only says 'see you tomorrow' tells you nothing. Saaro's reminder asks the patient to reply 1 or 2, moves the appointment inside WhatsApp if they pick 2, and shows your front desk exactly who has gone quiet.
- SolutionsSolo practiceSaaro gives a single-doctor clinic the record, the prescription and the WhatsApp follow-up in one place, sent from your own number, for ₹1,499 a month.
See the message before your patients do.
We'll send the thank-you to your own phone in the demo, with your clinic's name on it.